Offer valid through 12/31/2020 11:59 pm PST. Receive 20% off your first in-app purchase when you spend $65 or more in one single transaction before taxes. To redeem in-app on the Forever 21 app, enter code MVP20 at checkout. Cannot be combined with any other offer (excluding shipping promotions). Excludes Riley Rose products, Barbie Collection, Loteria x F21 Collection, Forever Together Collection, Forever 21 Forever Proud Collection for The Trevor Project, F21 x Princess Nokia, 7-Eleven Collection, Forever 21 x Project Level, Non-Medical Grade Face Masks, gift cards, and e-gift cards. Does not apply to taxes, shipping or handling charges. Forever 21 reserves the right to modify or cancel this promotion at any time without notice.

Valid 11/3/20-11/11/20. Online and in-app only on the Buy 3 Get 1 Free Accessories page. Buy 3 Holiday Gift Items and receive 1 Holiday Gift item free online and in-app. While supplies last. Offer applies to items of equal or lesser value. Limit of one offer per customer. Cannot be combined with any other promotion, offer, or discount. Excludes gift cards, applicable taxes and shipping fees. Not redeemable for cash or cash equivalent. No adjustments on previous purchases. Nothing stated herein will affect customer’s legal rights. Forever 21 reserves the right to modify or cancel this promotion at any time without notice.

When will my order be ready for pickup

You will receive an e-mail notification when you order is ready to pick-up in store, normally the same or next business day.

Can I track my package?

No, but you will receive an order confirmation e-mail once your order has been placed and will be notified via e-mail again once your package is ready for pick.

Who can I contact if I do not receive a confirmation email for pickup?

If you have not received your “ready for pick-up” email within 2 days from the date your order has been placed, please contact Customer Service.

How long will you hold my order for pickup?
We will hold your order for 2 days once we’ve sent you a pick-up confirmation e-mail and will then send you a final pick-up e-mail. If the order has not been picked up after 2 days, your order will be cancelled and payment will be refunded.
Where do I go in the store to pick up my order?

The store will have a designated pick-up area near the register. Curbside pick-up is also available in select locations. Look at your pick-up confirmation email for more information.

Is there a certain time I can pick-up my order once it’s ready?

Pick-up is Monday – Friday, from 11:00 AM – 5:00 PM

Who can pick up my order?

For your protection, only the recipient listed on the package is authorized to pick up the order. You will need to provide a valid photo ID along with your order number at the time of pickup.

Is there anything I need to bring when I pick-up my order?

Bring your email confirmation with order number, along with a government-issued photo ID such as:

  • Driver's License
  • Passport
  • Military ID
When will I be charged for my order?

You will be charged for your order once you receive your e-mail notification that your order is ready for pick-up.

What if I need to return an item(s) that I ordered?

Purchases made are valid for refund, exchange, or store credit within 30 days from the fulfillment date. Please refer to the current return policy for details.

Is same day pick-up available?

We currently don’t offer guaranteed same day pick-up, but if placed early enough in the day you might get lucky!|